Refund for a failed transaction

You have nothing to worry about. This will be taken care of.

The amount charged for the unsuccessful transaction is refunded from our end within a few hours and should reflect in your account within next 15 working days.

Your satisfaction is very important to us and you must go ahead and book fresh tickets. Rest assured the amount would be refunded to the payment source within the above-mentioned timelines.

Cancellation of a Ticket

We do have quite a few slots who now provide cancellation of confirmed tickets. If you have tickets for a cinema that has the cancellation provision, it will reflect under ‘Purchase History’ on the app/website.

If you do not see an option to cancel your tickets, make sure you're logged in via the same email ID used to book the tickets. If the cancellation option still does not appear, chances are that the cinema you've booked for does not provide the cancellation of confirmed tickets.

Whilst booking the tickets, just tap on the cinema name, if you see 'Ticket Cancellation' under available facilities, you are the lucky one. Also, you may check the SMS or Email confirmation. It mentions if cancellation is available and the cancellation cut-off time, if available. Cinemas allow cancellation of tickets between 5 minutes to 4 hours prior to slot time. (Differing from slot to slot).

In order to avail of the cancellation feature, the user needs to be logged in via the same email ID or Phone number used to book the tickets. All you need to do is select the booking you wish to cancel under the 'Purchase History' section and hit the cancel tab.

When you select the 'Cancel' tab, you' can select between a refund to the 'Source of funds''. Refunds to source reflect within five to seven working days whereas BMS Cash reflects within four hours in your profile.

No longer, will you lose the entire amount but instead remain eligible for 75%/70%/50% of the ticket amount to be refunded depending on cancellation policy of that particular Booking.

Please note: You would be unable to cancel a ticket if you have applied an offer code, payback or any other loyalty points unless you're a special user.

Free Cancellation

As a GOLDEN Customer, you have the privilege of canceling tickets, regardless of an offer being used or whether the slot offers cancellation of not. All of this, without paying extra.

Once the tickets are canceled, you will receive a full refund of the ticket amount instantly to your source . The refund is exclusive of the offer value if any to our special valued customers

Internet Handling Fee We wish to inform you that the convenience fee is levied on transactions with Hubforyouth(Gokarting) for online booking facilities provided by us through which customers get a wide range of choices to book their tickets for various events, etc. with convenient modes of payment. It enables customers to book tickets in advance for the slots desired to be attended by them Venue and timings of their choice and thus avoid the hassle of traveling to the Venue in advance and wait in long queues to book desired Games on Their Choice.